1. These terms and who we are
1.1 These Terms of Service (“Terms”) are a contract between you and SeKondBrain AI Labs Limited, a company incorporated in England and Wales (Company No. 16806279) with registered office at 2 Peel Court, 24 St. Cuthberts Way, Darlington, England DL1 1GB (“SeKondBrain”, “we”, “us”). They govern your access to and use of our websites, applications, browser extensions, command-line tools, APIs and MCP interfaces, including Kora, Kanvas, KIT (Knowledge Intelligent Toolkit), Kemory and the Community Edition (together, the “Services”).
1.2 By creating an account or using the Services you agree to these Terms and our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree, do not use the Services.
1.3 If you use the Services through an organisation workspace, our Business Terms with that organisation govern that use and prevail over these Terms to the extent of any conflict, and your organisation’s administrators may control your workspace and its content.
1.4 If you are acting for purposes wholly or mainly outside your trade, business, craft or profession, you are a “Consumer” and benefit from the consumer provisions in these Terms and from rights under the Consumer Rights Act 2015 that cannot be excluded.
2. The Services
2.1 The Services provide cognitive memory and knowledge infrastructure: Kora (conversational assistant, including voice), Kanvas (structured notebook, artefact workspace and browser extension), KIT (product development toolkit generating structured product artefacts, with MCP access for connected agents), Kemory (permissioned memory for AI agents, including capture of your conversations with third-party AI services at your direction) and a free Community Edition.
2.2 We may add, change or remove features. If a change materially reduces the core functionality of a paid plan, we will give you reasonable advance notice and, if you are a Consumer, you may end your subscription and receive a pro-rata refund of prepaid fees for the remaining period.
2.3 Features marked alpha, beta, preview, experimental or Community Edition are provided as-is for evaluation, may change or be withdrawn at any time, and may be subject to additional terms and usage caps.
3. Your account
3.1 You must be at least 18 and provide accurate registration information. You are responsible for activity under your account and must keep your credentials confidential and notify us promptly of any suspected unauthorised use.
3.2 One person per account. You may not sell, transfer or share your account.
4. Plans, fees and cancellation
Summarised, with worked detail, on our Refund Policy page.
4.0 Billing entity. Your contract for the Services is with SeKondBrain AI Labs Limited under the laws of England and Wales. Billing is administered globally by our affiliate SeKondBrain AI Labs FZCO, United Arab Emirates (the “Billing Entity”), which may invoice and collect fees on our behalf, and/or by our merchant of record, Paddle (clause 4.3B), as indicated at purchase. Payment to the Billing Entity or to Paddle discharges your payment obligation to us. The identity of the billing party does not change your contracting party, your rights under these Terms, or the governing law.
4.1 Paid plans, prices, seat definitions and usage limits are described at the point of purchase. Prices include VAT where stated. Subscriptions renew automatically for successive periods equal to the initial period unless cancelled before renewal; we will remind Consumers of upcoming renewals where required by law.
4.2 We may change prices with at least 30 days’ notice, effective from your next renewal. If you do not accept a price change, cancel before it takes effect.
4.3 Consumer cooling-off. If you are a Consumer, you have 14 days from purchase to cancel and receive a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin supplying the digital service immediately, you acknowledge that: (a) for services, if you cancel within the 14 days you will pay for the portion supplied; and (b) where you expressly consent to immediate supply of digital content and acknowledge losing the right to cancel, the cooling-off right is lost for that content. We will obtain these confirmations at checkout.
4.3A 30-day money-back guarantee. In addition to (and without limiting) your statutory rights, if you are not satisfied with a paid subscription you may request a full refund within 30 days of your initial purchase of that subscription. The guarantee applies once per subscription, to the initial purchase and not to renewal payments. Refunds are processed by our merchant of record (clause 4.3B) to your original payment method.
4.3B Merchant of record. Purchases are processed by Paddle, our merchant of record: Paddle is the seller of record for your transaction, charges your payment method, handles applicable taxes, issues invoices and processes refunds, and the Paddle Checkout Buyer Terms apply to the purchase alongside these Terms. If you are in the UK and hold an annual subscription, you have a fresh 14-day right of withdrawal each time the subscription auto-renews, as set out in Paddle’s refund policy. Refund and cancellation requests may be made through us or directly via paddle.net.
4.4 Otherwise you may cancel at any time with effect from the end of the current billing period. Except as stated in these Terms or required by law, fees are non-refundable.
4.5 If payment fails, we may suspend paid features after notice and a reasonable opportunity to update your payment method.
5. Your content and our licence
5.1 “User Content” means content you upload to or create in the Services, including files, notes, pages, manifests, memories and Captured AI Conversations. You retain all rights in your User Content.
5.2 You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, adapt (for example, to extract concepts, build knowledge graphs, generate embeddings, summaries and artefacts, and maintain provenance) and display User Content, solely to operate, secure and improve the Services, to comply with law, and as you otherwise direct (for example when you share content or connect a third-party agent). This licence ends when the content is deleted from the Services, except for lawful retention (such as backups and audit records) described in the Privacy Policy.
5.3 We do not use your User Content to train foundation models. Content sent to our inference providers is used solely to generate your requested outputs, as described in the Privacy Policy. Optional data-use programmes are consent-based.
5.4 You are responsible for your User Content and must have the rights needed to submit it. This includes content you capture from third-party AI services: you must comply with those services’ terms, and you must not capture or import content you are not entitled to hold or share.
6. Outputs and no professional advice
6.1 The Services generate content using artificial intelligence (“Outputs”). As between you and us, and subject to third-party rights and to identical or similar outputs generated for other users, we assign to you our rights (if any) in Outputs generated for you.
6.2 Outputs are generated with retrieval, provenance and audit mechanisms designed to reduce error, but they may still be inaccurate, incomplete or unsuitable. You must review Outputs before relying on or acting upon them. Outputs are not legal, financial, medical, tax or other professional advice, and no professional-client relationship is created.
6A. Assumption of responsibility and waiver
6A.1 You acknowledge that the Services are cognitive tools that assist your own thinking and work: Outputs, memory recall, syntheses and suggestions are inputs to your judgment, not substitutes for it. To the maximum extent permitted by law, you waive any claim against us to the extent it arises from: (a) reliance on an Output you did not verify as required by clause 6.2; (b) decisions or actions you take, or professional services you provide to others, informed by the Services; (c) content you chose to capture, import, share, or expose to a third-party platform or agent; or (d) acts, omissions, terms-enforcement, interface changes or account measures of third-party platforms described in clause 7.
6A.1A Platform account risk — knowing acceptance. Capture, history import and hand-off features work by operating within your own signed-in session on the supported AI platforms — the extension acts as you, on your instruction, using your existing login, without any separate credentials and without concealing what it does. You acknowledge and knowingly accept that a platform operator may treat this activity as contrary to its terms and may rate-limit, restrict, suspend, disconnect, lock out or terminate your account on that platform, or take other measures, and that whether and how a platform responds is outside our control. You accept this risk as an informed choice each time you enable capture or start an import, and, to the maximum extent permitted by law, you agree that we are not liable for, you waive all claims against us in respect of, and (if you are not a Consumer) you will hold us harmless from and indemnify us against any claims arising from, any such platform measure or its consequences. If you are a Consumer, nothing in this clause requires you to indemnify us and your statutory rights are unaffected.
6A.2 This clause does not exclude or limit anything that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a Consumer (including the right to services performed with reasonable care and skill). Nothing in these Terms prevents you from bringing a claim to enforce those rights.
7. Third-party services and connected agents
7.0 How the Services use third-party systems. So that you know exactly what happens with third parties when you use the Services:
- Supported AI platforms (currently ChatGPT, Claude, Gemini, Perplexity and Manus): at your direction the extension (i) reads your own conversations as displayed in your browser on platforms you have enabled; (ii) imports your existing conversation history, either from the platform’s native export files you provide or by making authenticated, rate-limited requests to the platform using your own signed-in session; and (iii) where you use Continue/hand-off features, carries conversation context you select into a Kora session operated on our AI backend, or places it into a target platform’s input or your clipboard. These platforms are operated by third parties under their own terms; you are responsible for your accounts with them and for ensuring your use of these features complies with their terms, and you acknowledge that a platform may change its interface, restrict automated access, or take measures affecting your account, and that these features may consequently stop working, in whole or part, at any time;
- AI inference providers: content you submit to AI features is processed by our inference providers solely to generate your requested outputs (sub-processor list: docs.sekondbrain.ai/subprocessors);
- Cloud infrastructure: your hosted data is stored on Google Cloud in Switzerland or India as described in the Privacy Policy;
- Billing: payments are handled by Paddle as merchant of record and/or administered by our Billing Entity (clauses 4.0 and 4.3B);
- Sign-in providers: if you authenticate via a third-party identity provider, it processes your sign-in under its own terms.
7.0B How the Kora for Chrome extension works, in plain terms. The extension runs inside your browser. On platforms you switch on, it reads your conversations as they appear on screen and stores them, first locally in your browser and then, if you are signed in, in your own Kemory. When you start a history import, it opens the platform in a background tab within your signed-in session and pages through your past conversations at a deliberately limited rate; once you have started an import, it continues and resumes automatically in the background — including after interruptions or rate limits — until your history is complete, showing a visible progress banner throughout. Files and images you exchanged in those conversations are captured too (size-capped per file). “Continue” carries a conversation forward in a Kora session using our AI backend rather than posting into the other platform. Everything above is controlled by switches in Settings: a master capture switch, per-platform switches, per-namespace sharing controls, and the ability to stop an import. A capture indicator is shown while capture is active.
7.0A We are not affiliated with, endorsed by, or sponsored by the operators of the supported AI platforms; their names and marks belong to their owners and are used only to identify compatibility.
7.1 The Services interoperate with third-party services — AI models and assistants, coding agents connected over MCP, storage, communication and other connectors. Third-party services are governed by their own terms and privacy policies; we do not control them and are not responsible for them.
7.2 When you connect or authorise a third-party service or agent, you instruct us to exchange the relevant data with it under the permissions you configure. Choose and scope authorisations carefully; anything an authorised agent can read, it receives.
8. Acceptable use
8.1 You must not, and must not attempt to:
- use the Services unlawfully, or to infringe, misappropriate or violate anyone’s rights, including intellectual property, privacy and confidentiality;
- upload malicious code or content that is defamatory, abusive, or that exploits or harms minors;
- probe, breach or circumvent security, authentication or permission controls (including Kemory’s authorisation model), or access another tenant’s data;
- scrape, harvest, or use the Services or Outputs to build a competing memory, cognition or knowledge-graph service, or to train a foundation model, except as permitted by an applicable open-source licence for Community Edition components;
- resell, sublicense or provide the Services to third parties except as expressly permitted;
- exceed rate limits, disrupt the Services, or use them to send spam or conduct fraud; or
- misrepresent Outputs as human-authored where the context makes that misleading, or use the Services in breach of applicable AI-transparency laws.
8.2 Community Edition components released under an open-source licence are governed by that licence for the licensed code; these Terms govern our hosted Services.
9. Our intellectual property
9.1 We and our licensors own the Services, including software, models, ontologies, graph structures, interfaces, documentation and branding. Except for the rights expressly granted, no rights are transferred. Feedback you give may be used without restriction or compensation.
10. Suspension and termination
10.1 You may stop using the Services and delete your account at any time.
10.2 We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us or others, or where required by law — with notice and an opportunity to remedy where reasonable. We may terminate free accounts for convenience on 30 days’ notice.
10.3 On termination you will have a reasonable window (at least 30 days, unless we must delete sooner for legal reasons) to export your User Content using the export tools, after which deletion proceeds under the Privacy Policy.
11. Warranties and liability
11.1 If you are a Consumer, we will supply the Services with reasonable care and skill, and nothing in these Terms affects your statutory rights.
11.2 Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under English law.
11.3 Subject to clause 11.2: (a) we are not liable for loss that was not foreseeable when these Terms were formed, for business losses suffered by Consumers using the Services for private purposes, or for loss caused by events outside our reasonable control; (b) for non-Consumers on individual plans, we exclude implied warranties, exclude liability for indirect and consequential loss, loss of profits, revenue, goodwill and data, and cap our total liability in any 12-month period at the greater of the fees you paid us in that period and £100; and (c) we are not responsible for third-party services or for the accuracy of Outputs you have not verified.
11.4 You are responsible for maintaining exports or copies of critical content and for your use of Outputs.
12. Changes to these Terms
12.1 We may update these Terms. For material changes we will give at least 30 days’ notice through the Services or by email. If you do not accept a material change, you may terminate before it takes effect and, if you are a Consumer with a prepaid period, receive a pro-rata refund. Continued use after the effective date constitutes acceptance.
13. General
13.1 These Terms, the Privacy Policy, the Cookie Policy and any plan-specific terms are the entire agreement between us regarding the Services. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or in a business transfer. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.
13.2 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction — except that if you are a Consumer resident in the UK or EU, you benefit from mandatory protections of, and may bring proceedings in, your country of residence.
13.3 Contact: SeKondBrain AI Labs Limited, 2 Peel Court, 24 St. Cuthberts Way, Darlington, England DL1 1GB · support@sekondbrain.ai.